It’s a question every modern enterprise is facing these days: How can we extend our IT support to resolve all the issues we’re faced with – and do so in less time – without exhausting our IT team?
While the answer might seem complicated, especially with the amount of data and opportunities at the edge increasing by the day, Dell Technologies has addressed this issue with the many updates it has introduced to its ProSupport Suite for PCs, empowering partners with the ability to more easily help their customers customize and automate how they manage their employee devices.
Delivering modern, world-class support
It can be difficult maintaining pace with all the many technological advancements being made of late. Here, Dell ProSupport Suite for PCs allows partners to instantly improve upon the level of support they’re able to provide customers by delivering modern, intelligent PC management.
Taking a closer look, ProSupport Suite for PCs empowers partners to:
•Gauge the health of multiple customers’ fleets and remotely resolve issues.
•Root cause issues and remotely apply solutions to individual PCs or across an entire Dell fleet.
•Optimize devices based on AI-driven performance trends.
•Improve their customers’ employee experience by identifying / resolving issues before they develop.
•Automate the way IT is delivered with customized rules.
Your customers will expect this level of support
Reports suggest that over the next few years, more than two-thirds of companies plan to increase their investment in a remote workforce. That means there is a tremendous opportunity right now to put into place the modern, high-quality services and solutions they will need in the coming years to not only make this transition, but also support this new workforce.
Potential customers include companies that…
-need more than the average hardware warranty, including coverage for accidents;
-already have a remote workforce and rely upon AI-driven support to remain productive; and
-are searching for a more efficient process to resolve issues remotely.
Begin growing your business with ProSupport Suite for PCs
While ProSupport Suite for PCs is designed to support companies with their day-to-day IT operations, partners can grow their business by a good deal through engaging with Dell Technologies:
-Earn rebates and tier attainment
ProSupport Suite for PCs offers partners services rebates, contributes to tier attainment, and affords partners the opportunity to qualify for the labor reimbursement program.
-Anticipate resale opportunities
Partners are empowered with the ability to easily track warranty expirations information that can then be used to anticipate PC resell opportunities in their customized dashboard
-Take their help desk to the next level
Partners can leverage TechDirect to view and manage health, application experience and security scores. This platform allows partners to take action across multiple customer fleets, all from a single portal. To benefit from all the rich features in ProSupport, partners must deploy SupportAssist and manage the customer’s fleet in TechDirect. SupportAssist is the connectivity technology that allows the partner to view all the data in TechDirect.
ProSupport Suite for PCs is built on an adaptive, AI-driven, constantly-on foundation, one that takes today's realities and future customer needs into consideration and empowers partners to meet – and exceed – their customers’ expectations.
Managing day-to-day PC lifecycle technologies often leaves IT departments little time to discover and engage with opportunities that could drive business transformation. This has led to an idea referred to as “Device as a Service” (DaaS) which, in short, was created to help improve material cost savings, IT efficiencies, and overall device refresh turnaround time. Companies that engage with DaaS solutions are enjoying more flexibility, they can drive business outcomes by better allocating IT resources which, among other things, improves the employee experience.
It’s a fast-growing trend and one that you can certainly take advantage of today with Dell Technologies and its PC as a Service (PCaaS) solution.
Why should you move away from transactional PC sales and instead focus on Dell PCaaS?
Dell PCaaS serves as a total solution for your customer, as it includes hardware, software, and lifecycle services at a single, predictable monthly price. When you and your customers utilize Dell PCaaS, the time and budget savings mean they can focus on transformative activities that drive true business value.
Understanding the business outcomes of PCaaS
Among some of the key benefits your customers will enjoy with Dell PCaaS:
•OS management, including the transition to the new Windows 11.
•Dell ProDeploy Client Suite, including Modern Provisioning, for efficient, quick, and expert deployment.
•Stay ahead of issues with proactive 24x7 support from Dell ProSupport Suite for PCs.
•Asset Recovery and Recycling for full lifecycle management that maximize material value and usage.
By engaging with Dell PCaaS, you are afforded many more upsell and cross-sell opportunities. Your customers will enjoy full, seamless ecosystems that enable their employees to work anywhere, anytime, and perhaps most importantly, securely.
This will, in turn, help you build robust, long-term customer relationships and recurring revenue streams.
Help your customers make the move to PCaaS
Interested in learning more? Join Dell and IDC for an informative webinar that will review Dell PC as a Service.
During the session, you will learn about:
· PCaaS market opportunity
· Why you and your customers should adopt a PCaaS strategy
· Uncovering opportunities and closing the sale
· Supporting adopters and converting resistors
· Working together to deliver PCaaS
The webinar takes place Wednesday, October 20 at 10am EST. Register now.