Agility, flexibility, and scalability across multiple, digitally supported touchpoints are of paramount importance when it comes to delivering customer service excellence. Today’s organizations...

As an industry leader, Dell Technologies is in a unique position to tap into the collective power of its technology innovation, talented team members, and impressive customer roster to build a...

This past June at the United Nations-sponsored Generation Equality Forum in Paris, a group of world leaders, philanthropists and private sector companies pledged to invest over $40 billion to the...

There is no denying the value provided in a consumption-based, as-a-Service model. Today’s forward-looking customers are wanting to implement this new service model not only as a means for reducing...

True diversity and inclusion is hard, especially in high tech.  That’s why a number of companies, despite making a commitment to do better in this area, find their numbers aren’t moving.  It’s one...

A company’s ability to successfully capture new opportunities is directly correlated to how efficiently and effectively it can leverage its data and technology to improve operations and customer...

Technology providers know better than anyone that we are living and working in the online world. So, it only stands to reason that as tech providers we understand the critical importance of...

RelateCare – a joint venture between Cleveland Clinic in the U.S. and Rigneydolphin in Ireland –combines Cleveland Clinic’s healthcare expertise and Rigneydolphin’s experience in contact-center...

At Dell Technologies, they are committed to driving human progress and leading in environmental, social, and corporate governance. Through their reach, technology, and people, they strive to create...